This interactive workshop will focus on practical tactics that housing leaders are using to strengthen financial sustainability through smarter data, focused digital investment, and targeted operational change. Expect grounded examples, honest lessons, and ideas you can adapt immediately in your own organisation.

Transformation often fails. Creating a culture and approach that is clearly aligned to organisational outcomes sounds simple – but how do you really get people working together to solve big problems for residents? Paula will share how she shaped her Transformation Team at Southern Housing,  and the work with the Technology, Data and Operational Teams alongside Public Digital to focus the programme on outcomes while also developing a Test and Learn approach to problem solving. Establishing multifunctional teams that are given the time, space, and autonomy to test and learn while remaining focussed on outcomes for our residents is becoming a key tool for Southern Housing.   §

This session will focus on treasury policy, service charges, and value-for-money strategies. Our speakers will share practical approaches to managing risk, improving transparency, and giving residents confidence that every pound spent delivers real impact.

Digital change is reshaping frontline roles, from repairs to resident engagement. This session will explore how using data, resident feedback and colleague insight supports delivering outstanding service, and how workforce transformation directly impacts resident trust, satisfaction, and long-term organisational resilience.