21 and 22 April 2026, Radisson Blu Edwardian Heathrow
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Registration Desk60 mins
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Main Room10 mins
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Main Room50 mins
- Finance & Sustainability
- Digital, Data & AI
In a prolonged period of regulatory pressure, rising costs, and evolving tenant expectations, housing leaders face tough choices about where to invest and how to deliver. Our opening keynote panel wil ...
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Main Room30 minsOur signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.
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Networking and business meetingsNetworking Area75 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Main Room50 mins
- Finance & Sustainability
- Operations & Service Delivery
Net zero is no longer a future ambition but a practical challenge shaping every aspect of housing delivery. This session brings together sustainability, technical and procurement leaders to discuss ho ...
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Main Room20 minsHousing providers are under increasing pressure to tackle damp and mould, reduce costs, and deliver effective retrofit at scale, yet many decisions still rely on EPC data and one-off surveys.
The challenge is not a lack of data, but how decisions are made.
This session explores how combining diagnostics, real-time monitoring, and structured case management can shift the focus from reactive fixes to predictive, outcome-driven action. By identifying root causes earlier and prioritising the right interventions, providers can get retrofit right first time, manage damp and mould risk in line with Awaab’s Law, and prove their investment has delivered measurable results across their housing portfolios.
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Networking lunchDownstairs50 mins
An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
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Main Room20 minsAcross the housing sector, organisations are reimagining service delivery through digital transformation that balances innovation with financial sustainability. Introduced by Social Telecoms CIC, this session explores how housing associations are using Zoom’s unified communications platform to modernise resident engagement, streamline operations, and reduce costs. Drawing on real customer examples, Zoom’s Chris Bayliss will highlight how integrated voice, video, and AI-driven virtual agents are improving accessibility, automating routine interactions, and freeing staff to focus on higher-value work. Attendees will gain practical insights into building resilient digital strategies that enhance tenant experience, strengthen financial performance, and create scalable, future-ready service models for social housing.
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Networking and business meetingsNetworking Area75 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Main Room40 mins
- Digital, Data & AI
- Outcomes & Impact
New consumer standards, data expectations and emerging AI tools continue to reshape housing. This closing keynote panel will discuss how leaders are building guardrails for responsible AI, strengtheni ...
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150 mins
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Drinks reception and networking dinnerMain Room150 minsNetworking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served in formal-style seating to a set menu. Our delegate team will speak to you to ensure we cater for any specific dietary requirements.
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Main Room5 mins
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Main Room45 mins
- Strategy & Leadership
- Outcomes & Impact
Transformation only works if residents feel the difference. Behind every decision on finance, compliance, or technology lies the simple question: does this improve life for residents? Our opening pane ...
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Main Room30 mins
- Digital, Data & AI
- Outcomes & Impact
Housing leaders are investing heavily in business information tools, but dashboards only matter if they drive behaviour change. This session will focus on how to improve data quality, build literacy a ... -
Breakout Room 130 mins
- Finance & Sustainability
- Digital, Data & AI
This interactive workshop will focus on practical tactics that housing leaders are using to strengthen financial sustainability through smarter data, focused digital investment, and targeted operational change. Expect grounded examples, honest lessons, and ideas you can adapt immediately in your own organisation.
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Breakout Room 230 mins
- Operations & Service Delivery
- Workforce, Skills & Culture
Transformation often fails. Creating a culture and approach that is clearly aligned to organisational outcomes sounds simple – but how do you really get people working together to solve big problems for residents? Paula will share how she shaped her Transformation Team at Southern Housing, and the work with the Technology, Data and Operational Teams alongside Public Digital to focus the programme on outcomes while also developing a Test and Learn approach to problem solving. Establishing multifunctional teams that are given the time, space, and autonomy to test and learn while remaining focussed on outcomes for our residents is becoming a key tool for Southern Housing.
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Networking and business meetingsNetworking Area60 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Main Room30 mins
- Digital, Data & AI
- Operations & Service Delivery
Artificial intelligence and automation are creating efficiency gains in housing, but digital progress also brings new risks. This session will unpack the real-world applications of AI alongside the fi ... -
Breakout Room 130 mins
- Operations & Service Delivery
- Outcomes & Impact
Digital change is reshaping frontline roles, from repairs to resident engagement. This session will explore how using data, resident feedback and colleague insight supports delivering outstanding service, and how workforce transformation directly impacts resident trust, satisfaction, and long-term organisational resilience.
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Main Room40 mins
- Strategy & Leadership
Our tracks have examined transformation from different perspectives ' digital and data, finance and sustainability, and operations and workforce. This wrap-up panel brings together session leaders to ...
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Main Room20 mins
- Strategy & Leadership
- Finance & Sustainability
The housing sector faces unprecedented pressure, as we have established and addressed throughout HAPN 2026. But with challenge comes opportunity. This closing keynote will cut through the noise with a ...
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Main Room10 mins
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Networking lunchNetworking Area60 mins
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