Speakers

Kate leads Clarion’s Customer Directorate with responsibility for resident services, insight and engagement, housing management and community investment.

Kate brings over three decades of experience in housing, regeneration, and economic development. A former Chief Operating Officer at Citizen Housing Group and National Director of Housing Operations at Sanctuary Housing, she has led operational transformation across some of the UK’s largest housing providers.

Kate has worked as an independent consultant, advising housing associations and local authorities on customer service, regulatory compliance and resident engagement. Her previous roles have included Chief Commercial Officer at Home Group and Executive Director of Customer and Communities at Golding Homes.