21 and 22 April 2026, Radisson Blu Edwardian Heathrow
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Registration Desk90 mins
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Main Room10 mins
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Main Room50 minsIn a prolonged period of regulatory pressure, rising costs, and evolving tenant expectations, housing leaders face tough choices about where to invest and how to deliver. Our opening keynote panel wil ...
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Main Room20 minsOur signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.
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Networking and business meetingsNetworking Area75 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Main Room45 minsNet zero is no longer a future ambition but a practical challenge shaping every aspect of housing delivery. This session brings together sustainability, technical and procurement leaders to discuss ho ...
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Main Room20 minsMain and breakout room presentation slots
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Networking lunchDownstairs60 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Breakout Room 220 mins
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Networking and business meetingsNetworking Area45 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Main Room50 minsAs new consumer standards, data expectations and emerging AI tools continue to reshape housing, compliance must evolve from a regulatory obligation into a driver of safety, dignity and trust for resid ...
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150 mins
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Drinks reception and networking dinnerMain Room150 mins
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Main Room5 mins
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Main Room40 minsTransformation only works if residents feel the difference. Behind every decision on finance, compliance, or technology lies the simple question: does this improve life for residents? Our opening pane ...
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Main Room20 mins
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Main Room30 minsHousing leaders are investing heavily in business information tools, but dashboards only matter if they drive behaviour change. This session will focus on how to improve data quality, build literacy a ...
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Breakout Room 130 mins
This interactive workshop will focus on practical tactics that housing leaders are using to strengthen financial sustainability through smarter data, focused digital investment, and targeted operational change. Expect grounded examples, honest lessons, and ideas you can adapt immediately in your own organisation.
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Breakout Room 230 mins
Transformation often fails. Creating a culture and approach that is clearly aligned to organisational outcomes sounds simple – but how do you really get people working together to solve big problems for residents? Paula will share how she shaped her Transformation Team at Southern Housing, and the work with the Technology, Data and Operational Teams alongside Public Digital to focus the programme on outcomes while also developing a Test and Learn approach to problem solving. Establishing multifunctional teams that are given the time, space, and autonomy to test and learn while remaining focussed on outcomes for our residents is becoming a key tool for Southern Housing.
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Networking and business meetingsNetworking Area60 mins15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
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Main Room30 minsArtificial intelligence and automation are creating efficiency gains in housing, but digital progress also brings new risks. This session will unpack the real-world applications of AI alongside the fi ...
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Breakout Room 130 mins
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Breakout Room 230 mins
Digital change is reshaping frontline roles, from repairs to resident engagement. This session will explore how using data, resident feedback and colleague insight supports delivering outstanding service, and how workforce transformation directly impacts resident trust, satisfaction, and long-term organisational resilience.
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Main Room40 minsOur tracks have examined transformation from different perspectives ' digital and data, finance and sustainability, and operations and workforce. This wrap-up panel brings together session leaders to ...
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Main Room20 minsThe housing sector faces unprecedented pressure, as we have established and addressed throughout HAPN 2026. But with challenge comes opportunity. This closing keynote will cut through the noise with a ...
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Main Room10 mins
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Networking lunchNetworking Area45 mins