HAPN 2024 AGENDA

Delivering Tangible Solutions For Real-World Issues

HAPN is a unique, two-day learning and networking event which brings together the most inspirational leaders and transformational suppliers in the Housing sector to share cutting-edge insight, knowledge and experience. Our agenda is carefully curated to address the most relevant and emerging challenges in the sector.

3rd - 4th December at Radisson Blu, Heathrow, London

Day 1
Day 2

03 December 2024

8:10 am - 8:45 am

Main Room

Registration
8:45 am - 8:55 am

Main Room

Chair's opening remarks
9:00 am - 9:40 am

Main Room

Leadership panel - From manifesto to reality
Judy Hardy

Chief Risk Officer
Places for People
The sector is undoubtedly poised for growth and digitally enabled transformation. The insights gathered from social housing providers offer a valuable glimpse into how organisations are strategically preparing for the future in this dyna...

The sector is undoubtedly poised for growth and digitally enabled transformation. The insights gathered from social housing providers offer a valuable glimpse into how organisations are strategically preparing for the future in this dynamic and evolving landscape. As we navigate the challenges ahead, understanding the current trends and assumptions about future workforce needs is essential for informed decision-making, effective resource allocation and the provision of education. This session explores the reality of working with a new government and impending housing targets what it means for the housing sector in practice…

How can we remain resilient and unleash efficiencies in a changing environment?

What are some of the new approaches to financial management and heightened governance expectations?

What will aligning resources, policies and institutions look like for a united front to end the housing crisis?

What should leadership bear in mind as they review existing practices?

Would “unlocking” the planning system too much undermine its overall purpose, which is to regulate land use for the public good while balancing competing priorities?

– Data matters more than ever before, how are you cultivating a data-centric culture?
9:40 am - 10:00 am

Main Room

Headline sponsor presentation

Interested in sponsoring?
10:00 am - 10:30 am

Main Room

Dragons’ den – speed presentations

Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a short pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.
10:30 am - 11:45 am

Main Room

Coffee break and business meeting

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:45 am - 12:20 pm

Main Room

Panel debate - Accelerating quality, affordable housing

Shahi Islam

Director Affordable Housing
Homes England

Trina Chakravarti

Chief Executive Officer
Building Better

Kunle Barker

Roundtable Member
UK Future Housing Strategy

With need and cost both growing, the big question we are asking is how councils can, once again, can deliver the homes that are needed across the country? Particularly in relation to meeting present and future needs. The controversial re...

With need and cost both growing, the big question we are asking is how councils can, once again, can deliver the homes that are needed across the country? Particularly in relation to meeting present and future needs. The controversial reality for many housing providers is also meeting quality standards while grappling with homelessness crisis which is worse than ever before…
12:20 pm - 12:40 pm

Main Room

Platinum sponsor presentation

Interested in sponsoring?
12:45 pm - 1:05 pm

Main Room

Gold Sponsor presentations

Main Room and Breakout Room presentations

Interested in sponsoring?
1:05 pm - 2:00 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
2:00 pm - 2:35 pm

Main Room

Interactive roundtables

Community-led Strategies
The oft-repeated but rarely applied mantra of ‘we care’ is now being put to the test. Housing association tenants and activists have shared their experiences on social media. These discussions fo...

Community-led Strategies
The oft-repeated but rarely applied mantra of ‘we care’ is now being put to the test. Housing association tenants and activists have shared their experiences on social media. These discussions focus on the extraordinarily poor state of repairs, the bloated management structures, executive compensation, the constant delays, obfuscations and rigid, process driven customer services which lack human empathy. What are some of the empathy and community-led approaches to this?

Data: Leading with Quality & Insight
This table asks what should a common data environment as a sector should look like and what are some of the best methods they have tried to maintain data integrity to support making informed decisions, formulating policies, and ensuring the accuracy of public records?

Prioritising Raising Investment
Leveraging finance models and prioritising investment. This table discuss how the funding landscape has changed for housing associations in recent times, how partnerships input into asset management financial plans and managing investment in existing homes and the development of new ones…

Navigating Governance Expectations
How is this table managing heightened governance expectations? Housing providers face mounting pressure to uphold transparency, accountability, and ethical conduct. Regulatory scrutiny, investor demands, and stakeholder activism are driving a paradigm shift in governance practices within the housing sector. As such, how are your peers embedding robust governance

Nurturing Public-Private Partnerships Nurturing Public-Private Partnerships
Delivering effective services and maintaining resident trust has never been more important. This table will explore why ensuring that the third parties you work with, such as contractors and support agencies, are singing from the same hymn sheet – and what measures you can both implement to ensure a good working relationship that will benefit both your organisation and residents alike.

Safe & Sustainable Strategies
This table share their real -world experiences and lessons learned so far for existing stock and how they are approaching the new legislative demands regarding building safety, tenant wellbeing and improved EPC ratings.

Adopting Tech
With ever-dwindling funds and government support, there is considerable expectation (or hope) by housing association execs that embracing new technologies and ways of working will change how housing associations prioritise spend. There are already some brilliant examples out there, this table share their experiences.

Unleashing Efficiencies
As demand increases among residents and employees for more complex digital products, including the rise of Artifical Intelligence, join the table to share how they are progressing with developing a streamlined digital approach to operations and how this could better support residents and staff performance.
2:40 pm - 3:00 pm

Main Room

Gold Sponsor presentations

Main Room and Breakout Room presentations

Interested in sponsoring?
3:00 pm - 3:20 pm

Main Room

Sponsor presentation

Interested in sponsoring?
3:20 pm - 4:30 pm

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
4:40 pm - 5:00 pm

Main Room

Raising funding with local governments
What do investors see as the relative risks and benefits of social housing compared with other regulated sectors?

How does bond pricing compare across sectors and what are the key drivers behind pricing?

How are o...

What do investors see as the relative risks and benefits of social housing compared with other regulated sectors?

How does bond pricing compare across sectors and what are the key drivers behind pricing?

How are other capital-intensive sectors managing risk and diversifying their funding streams?

How do we connect our residents, funders and rating agencies?

How linking together principal and practice, and focusing on place and partnerships is key to keep pushing the envelope with community investment projects and initiatives?
5:00 pm - 5:30 pm

Main Room

Digital evolution NOT transformation (Case studies)

Rajiv Peter

Chief Information Officer
Notting Hill Genesis

Stories of successes and failures in digital endeavours at various housing associations abound. We explore amongst the most interesting recent examples.
5:30 pm - 5:35 pm

Main Room

Chair's closing remarks

Relational Practice – Beyond Engagement

Looking at the relationships we hold and want to hold with our colleagues, organisation, communities and local places and exploring the potential of centring the value of relationsh...

Relational Practice – Beyond Engagement

Looking at the relationships we hold and want to hold with our colleagues, organisation, communities and local places and exploring the potential of centring the value of relationships in all we do, how do we lead with empathy and unite our stakeholders to seize this once in a generation opportunity?
5:35 pm - 8:00 pm

Main Room

Hotel check-in / free time
8:00 pm - 10:00 pm

Main Room

Drinks reception and networking dinner

04 December 2024

8:45 am - 8:50 am

Main Room

Chair's opening remarks
9:00 am - 9:20 am

Main Room

Fireside chat - Navigating the future skills requirement in housing

The landscape of social housing is evolving, and with it, the demand is on the rise for skilled professionals in housing, development and asset management functions. To help address the gap and demonstrate the growing need for a skilled ...

The landscape of social housing is evolving, and with it, the demand is on the rise for skilled professionals in housing, development and asset management functions. To help address the gap and demonstrate the growing need for a skilled workforce, we ask how we can provide in house skills. Han draws upon his experience in the private sector to give us insight on his work in this area at Clarion.
9:20 am - 9:50 am

Main Room

The golden procurement opportunity
Even though market conditions are challenging, with significant backlogs of work caused by the pandemic, volatile market causing shortages of materials and labour, high inflation combined with increased borrowing costs and higher spendin...

Even though market conditions are challenging, with significant backlogs of work caused by the pandemic, volatile market causing shortages of materials and labour, high inflation combined with increased borrowing costs and higher spending on maintenance and repairs. The new procurement reform offers a significant opportunity to bring some fresh ideas to the executive committee.

In this session we press the reset button and prove that there is much more to procurement than purchasing and policing spend. We explore fresh approaches to this function and where flexibility can be designed into each housing provider’s individual needs to drive innovation.

How do you identify wider strategic opportunists for efficiencies and thus shaping corporate direction?

Being a key contributor in driving the ESG agenda – how can we leverage this new bill to reduce emissions from our supply chain?

How will this impact the supplier market and what are some of the new approaches to identify innovation opportunities, driving value and service improvement, managing risk and diversifying the supply base?

Social Value – the sector is already well attuned to the ideas that underpin social value, the new Procurement Act represents opportunities that housing associations are well-positioned to take advantage of to enhance the lives of their residents and surrounding communities, we discuss this as a group to gather fresh thinking on how this could add social value…
9:50 am - 10:10 am

Main Room

Sponsor presentation

Interested in sponsoring?
10:15 am - 10:45 am

Main Room

Leadership panel - Data: Leading with quality & insight
Rajiv Peter

Chief Information Officer
Notting Hill Genesis
Most Housing providers today offer CRM systems, ERPs, Asset Management Systems, Call Centre Management Systems etc. All brilliant technologies and platforms, nevertheless some of the housing associations from our community queried on the...

Most Housing providers today offer CRM systems, ERPs, Asset Management Systems, Call Centre Management Systems etc. All brilliant technologies and platforms, nevertheless some of the housing associations from our community queried on the topic admitted that the state of their data and data maturity were behind where they should be, often due to never-ending mergers and acquisitions and ill-fitting operating models.

While there is a strong ambition to move towards these CRM systems, significant value can already be unlocked through the implementation of a consistent data strategy and carrying out some simple data analytics. This should include building a single source of the truth on customers which, combined with existing data sets (time since last contact and past behaviour, on time payments, demographics etc.) can automatically provide red flags for identifying vulnerable residents or risk-based stock inspections & repairs. This session asks:

What should a common data environment as a sector look like and how should we structure our building safety data?

How are we evidencing the use of AI to the board?

What are some of the best methods to maintain data integrity to support making informed decisions, formulating policies, and ensuring the accuracy of public records?

What has the impact of the Grenfell Inquiry and social media had on our communities and residents
10:45 am - 11:45 am

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:50 am - 12:30 pm

Main Room

Panel debate - Future homes standard 2025
This session takes stock of lessons from retrofit and the near future strategies to meet the new homes future standard, exploring a real-world strategy to meet the new legislative demands regarding building safety, tenant wellbeing and i...

This session takes stock of lessons from retrofit and the near future strategies to meet the new homes future standard, exploring a real-world strategy to meet the new legislative demands regarding building safety, tenant wellbeing and improved EPC ratings

What does today’s culture of safety and sustainability look like within the social housing sector?

Has the sector taken sufficient steps to ensure an effective approach to listening to its residents?

The impact of the Grenfell Inquiry’s recommendations on the asset management teams
1:10 pm - 1:30 pm

Main Room

Presentation
1:30 pm - 1:35 pm

Main Room

Chair's closing remarks
1:35 pm - 2:30 pm

Main Room

Networking lunch

Day 1
Day 2

HAPN 2024 AGENDA

Delivering Tangible Solutions For Real-World Issues

HAPN 2024 AGENDA

Delivering Tangible Solutions For Real-World Issues

3rd - 4th December at Radisson Blu, Heathrow, London

03 December 2024

8:10 am - 8:45 am

Main Room

Registration

8:45 am - 8:55 am

Main Room

Chair's opening remarks

9:00 am - 9:40 am

Main Room

Leadership panel - From manifesto to reality

Judy Hardy

Chief Risk Officer Places for People

9:40 am - 10:00 am

Main Room

Headline sponsor presentation

10:00 am - 10:30 am

Main Room

Dragons’ den – speed presentations

10:30 am - 11:45 am

Main Room

Coffee break and business meeting

11:45 am - 12:20 pm

Main Room

Panel debate - Accelerating quality, affordable housing

Shahi Islam

Director Affordable Housing Homes England

Trina Chakravarti

Chief Executive Officer Building Better

Kunle Barker

Roundtable Member UK Future Housing Strategy

12:20 pm - 12:40 pm

Main Room

Platinum sponsor presentation

12:45 pm - 1:05 pm

Main Room

Gold Sponsor presentations

1:05 pm - 2:00 pm

Main Room

Networking lunch

2:00 pm - 2:35 pm

Main Room

Interactive roundtables

2:40 pm - 3:00 pm

Main Room

Gold Sponsor presentations

3:00 pm - 3:20 pm

Main Room

Sponsor presentation

3:20 pm - 4:30 pm

Main Room

Coffee break and business meetings

4:40 pm - 5:00 pm

Main Room

Raising funding with local governments

5:00 pm - 5:30 pm

Main Room

Digital evolution NOT transformation (Case studies)

Rajiv Peter

Chief Information Officer Notting Hill Genesis

5:30 pm - 5:35 pm

Main Room

Chair's closing remarks

5:35 pm - 8:00 pm

Main Room

Hotel check-in / free time

8:00 pm - 10:00 pm

Main Room

Drinks reception and networking dinner

04 December 2024

8:45 am - 8:50 am

Main Room

Chair's opening remarks

9:00 am - 9:20 am

Main Room

Fireside chat - Navigating the future skills requirement in housing

9:20 am - 9:50 am

Main Room

Chief Risk Officer
Places for People

Director Affordable Housing
Homes England

Chief Executive Officer
Building Better

Roundtable Member
UK Future Housing Strategy

Chief Information Officer
Notting Hill Genesis

Chief Information Officer
Notting Hill Genesis